Shipping policy

Last updated: September 6, 2026

Thank you for shopping with YUGA. This Shipping Policy explains how orders placed through our online store are processed and delivered.

Shipping Origin

All orders are shipped from Japan.

Order Processing Time

Orders are generally prepared and dispatched within approximately two weeks after your order is confirmed.

Processing times may vary depending on product availability, order volume, Japanese public holidays, or other circumstances. If we expect a significant delay, we will contact you using the email address provided with your order.

Please note that the processing time is separate from the delivery time after shipment.

Shipping Methods

Orders are generally shipped via FedEx or DHL. Japan Post may also be used depending on the destination, package size, and shipping conditions.

We carefully pack each order using appropriate protective packaging and select a suitable shipping carrier for the destination.

Once your order has shipped, tracking information will be sent to the email address provided with your order, where tracking is available.

Shipping Charges

A flat shipping fee of USD 20.00 applies to orders under USD 100.00.

Orders of USD 100.00 or more qualify for free shipping.

The applicable shipping charge will be calculated and displayed at checkout before payment is completed.

Estimated Delivery Time

Estimated delivery time after shipment is approximately one to two weeks.

This estimate does not include the order processing period of approximately two weeks. Therefore, the total estimated time from order confirmation to delivery is approximately three to four weeks.

Delivery times are estimates only and are not guaranteed. Delivery may be delayed due to customs clearance, local delivery conditions, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

Import Duties, Taxes, and Customs Fees

As international purchases made through our store are considered personal imports, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges when it arrives in the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Import duties and taxes are determined by the customs authority in the destination country. Whether charges apply, and the amount charged, may depend on the order value, product type, and any applicable tax-free threshold.

Any applicable duties, taxes, or customs fees are generally collected by the shipping carrier or customs authority before or at the time of delivery.

YUGA cannot determine or guarantee the amount of these charges. Please contact your local customs authority for further information before placing an order.

Import Restrictions and Customs Clearance

Customers are responsible for confirming that the products they order may be legally imported into the destination country.

YUGA is not responsible for delays, failed customs clearance, confiscation, disposal, or non-delivery caused by the import laws or customs procedures of the destination country.

Except where otherwise required by applicable law, we do not accept returns or issue refunds solely because the recipient is unable or unwilling to pay customs duties, taxes, or other import charges.

If a package is returned because customs charges were not paid, customs clearance was unsuccessful, the product was prohibited or restricted, or the package was otherwise undeliverable, the customer will be responsible for any return shipping, customs, handling, storage, or reshipping fees.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

YUGA is not responsible for delivery delays, failed deliveries, or returned packages resulting from an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if the package must be shipped again.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, appears to be lost, or has not arrived within a reasonable period after the estimated delivery date, please contact us promptly with your order number and tracking information.

We will review the situation and, where appropriate, assist with an inquiry or claim with the shipping carrier. The final resolution may depend on the carrier’s investigation and applicable shipping terms.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: info@bonsai-jp.com
Business name: BONSAI Inc.
Address: 9F, Ginza TH Building, 7-13-20 Ginza, Chuo-ku, Tokyo, Japan